The Central Bank of Egypt announces the launch of the digital “Know Your Customer” service via mobile phone during the third quarter
The digital identity company affiliated with the Central Bank of Egypt is preparing to launch the digital Know Your Customer (KYC) service via mobile phones during the third quarter of the current year, extending from July to September, in a step aimed at enhancing digital transformation in the Egyptian banking sector and developing electronic verification mechanisms for customer identities.
The company’s managing director, Tamer Gadallah, explained in statements to Asharq that the new digital platform will become mandatory for all banks operating in Egypt that wish to provide electronic customer identification and data-updating services, contributing to accelerating the digitization of banking transactions and facilitating access to financial services with greater efficiency and security.
Gadallah pointed out that this step represents a strategic shift in the infrastructure of banking services, as the platform will provide a unified and secure framework for verifying customer data, in line with modern regulatory standards and supporting financial inclusion efforts.
According to available data, around 38 banks operate in the Egyptian banking market, including 9 major state-owned banks, most notably the National Bank of Egypt, Banque du Caire, and Banque Misr, reflecting the expected impact of the new platform on the national banking system.
The digital “Know Your Customer” service is expected to form an essential part of the integrated national identity system, supporting Egypt’s plans to build an advanced digital economy and enhance the efficiency of financial services provided to citizens.
Egypt expands digital inclusion with government support and upgraded technological infrastructure
The National Telecom Regulatory Authority in Egypt has approved a new package of decisions aimed at promoting digital inclusion by expanding access to fixed and mobile internet services at lower prices, along with regulatory measures that support the transition toward digital services across various sectors.
This step aligns with the country’s efforts to develop its digital infrastructure, supporting the expansion of government and educational digital services, and enhancing digital transformation initiatives that also include the banking sector, such as the mobile-based digital Know Your Customer services, in addition to government projects that simplify procedures through electronic platforms such as the digital visa system at Cairo International Airport.
These decisions also reflect a broader trend towards integrating technology into essential service delivery and expanding the base of beneficiaries of digital solutions, contributing to improving service efficiency and strengthening digital inclusion in Egypt.
Egypt supports digital transformation by expanding low-cost internet services
The decisions issued by the National Telecom Regulatory Authority come as part of the state’s efforts to enhance digital inclusion and expand access to internet services through low-cost packages, facilitating access to digital government and educational services across different networks.
This approach reflects a broader path toward supporting digital transformation across various sectors, intersecting with similar developments in the region that rely on digitizing government services and improving accessibility, such as digital financial services, electronic identity systems, and smart government platforms.
Such measures also contribute to supporting digital infrastructure and improving the efficiency of internet usage, aligning with the efforts aimed at enhancing service quality and increasing reliance on digital solutions to manage citizens’ daily transactions.
Saudi Arabia launches integrated digital services for the Two Holy Mosques
The integrated digital service launched by the General Authority for the Affairs of the Grand Mosque and the Prophet’s Mosque comes as part of the broader expansion of digital transformation in government services, allowing beneficiaries to access more than 40 different services through electronic platforms such as WhatsApp and the Haramain Chat, with support for seven global languages to facilitate access for all visitors and users.
This development reflects a general trend toward digitizing services and simplifying procedures, in line with regional and international efforts to expand reliance on digital solutions—similar to what is happening in various sectors including digital financial and banking services such as Egypt’s “Know Your Customer” platform, as well as government electronic projects aimed at simplifying services and enhancing operational efficiency.
The new system also provides interactive services, including direct inquiries, submitting reports, and tracking their status until completion, which enhances the user experience and raises the quality of services offered in a fully integrated digital environment that supports smart transformation in public service management.
Digital transformation enhances the efficiency of government services and citizen engagement in Saudi Arabia
Salman Al-Khattaf, advisor to the CEO, confirmed that digital transformation in Saudi Arabia has significantly contributed to enhancing communication efficiency between citizens and officials by enabling beneficiaries to submit reports and complaints through specialized digital platforms with maximum ease and speed.
Al-Khattaf clarified in an interview with Al-Ekhbariya channel that this digital system has contributed to raising citizen satisfaction with the rapid response of local and municipal authorities, reflecting the evolution of government services toward a more efficient and interactive model that relies on modern technological solutions.
This development represents an extension of the comprehensive digital transformation path that spans various sectors in the Kingdom, whether in government, health, religious, or financial services—aiming to improve quality of life and facilitate swift, direct access to services for beneficiaries.
United News Network – UNN Arabic
An independent media platform that provides reliable news and objective analysis, seeking to promote peace and cultural dialogue around the world, conveying truth and building bridges of understanding among peoples.
For more news, you can visit our homepage:
Author: Advisor Faisal Al-Mutairi.
Publication date: May 14, 2026.
Update date:
